Frequently Asked Questions
1- What is the minimum stay?
Normally there is a minimum 3 night booking requirement.
2 – How do I make a reservation?
Once you contact me to confirm pricing and avilability, I will give you options to make a security deposit to confirm the reservation. Please see the page Make a Reservation for more specifics.
3 – What do these prices include?
All the prices listed in our web site are in dollars and include taxes, utilities and any other fees. The listed prices for the apartments are generally for 2 guests and there would be an additional $5 per day added to the price per guest after 2. The bigger apartments and mansions allow for more guests so please check each if these rentals’ specific page for pricing specifics.
4 – Can I cancel my reservation?
If you do need to cancel a reservation, please contact me as soon as possible and I will do my best to re-book the apartment.
As a general rule, I do not refund the Security Deposit on cancellations with less than two weeks notice. In those cases where you give us notice in advance, every effort will be made to re-book the apartment and if a new booking is found for the same rental period a full refund of the Security Deposit will be issued. We will deduct from the Security Deposit the cost of days that remain unbooked to the maximum value of the Security Deposit based on the daily rate of the apartment.
Last minute cancellations or those requested after the client has already used the apartment are not subject to any kind of refund, the client will be responsible for the total rental amount. In those cases however, the Security Deposit is refunded less any loss, damage or cleaning charges.
5 – Do you charge a security deposit?
Yes, you are required to pay a security deposit ranging from $175-500, depending on the type of rental and length of your stay, via Paypal. We will keep the deposit during your stay and it will be given back to you within 24-48 hours of your departure if there are no pending cleaning fees or any damages in the apartment that need to be have their costs calculated.
6 – How and when do I get the keys to the apartment?
Please let me know as soon as possible your estimated arrival time or if someone else will be picking up the keys on your behalf. Depending on what time you arrive, I either can meet you at the apartment or leave the keys with the building security then for you and stop by later to meet you and pick up the money
7 – How far is the airport from the apartments?
The ride from the international airport (called Jose Maria Cordova) in a taxi is about 45 minutes. The cost of a taxi from the airport is currently 54,000 pesos, or roughly $30 US Dollars.
There a few local flights in small aircraft that land in the airport located in the city of Medellin (called Enrique Olaya Herrera) and if you happen to be in the very few flights that actually land here all our apartments are between 5-10 minutes from the airport and taxis should cost the equivalent of $4-5 USD.
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We also offer VIP Airport Pick-up Services if you are interested in on of these options.
8 – How can I catch a taxi from my apartment?
You can either go out to the front of the unit and flag one down in the street or you can call one of these taxi operators to send a cab to pick you up…
Flota Bernal: 444-8882
Taxi Individual: 444-4444
Tax Super: 444-1111
9 – What are the check in and check out times?
The general chek in and check out times are as follows…
Check in: 4:00 PM. This allows enough time to properly clean the apartment before your arrival.
Check out: 12:00 PM
I will do my best to accommodate your early check ins and late check outs upon request
10 – Are there extra charges for gas, electricity or water?
No, there are no additional charges for gas, electricity or water.
11 – Can I throw parties in the rentals?
In the mansions you can have as many parties as you please as long as there are no damages since there are no neighbors to complain about the noise and/or nuisance. However, parties in the apartments are prohibited. There are plenty of clubs and bars in Medellin close by that are relatively cheap compared to US prices so there is no need throw a party in your apartment. Also there are plenty of great and friendly people to meet in Medellin and the best way to meet them is by going where they are, not being holde up in your apartment. Please keep the windows closed when playing music as this is the most likely cause of disturbances. Medellin Rentals Online reserves the right to deduct money from the security deposit if we receive complaints about the noise or inappropriate conduct. We also reserve the right to evict with immediate effect all renters from the property who, in our opinion, are not suitable as clients, due to unreasonable behavior, damage to the property, or repeated justifiable complaints from the neighbors. Those who know me will say I am an easy going person and I try to be fair and flexible. However in cases of clients breaking of clear cut rules that result in complaints from neighbors and subsequent headaches/problems for Medellin Rentals Online, no refund will be given if we are forced to evict the client.
12 – Are maid services available?
I can arrange a maid for you for $20 per day. This would include cleaning and cooking any food you provide the maid while she is at the apartment.
13 – Are pets allowed?
In some apartments pets are allowed on a case by case basis. Please email me with specifics and I can let you know.
14 – Do the apartments have a telephone?
All the apartments have telephones and local calling to other landlines is provided free of charge.
15 – Do you provide cell phones and/or Sim Cards?
If you have a phone that in unlocked and can be used with SIM Cards, you can buy a prepaid card for $5 or less and then add credits to it to use.
I also have some extra cell phones that have their own SIM cards that I rent to clients from time to time if needed. Please inquire about availability and prices if you are interested.
16 – Do the apartments have Internet access?
All of the apartments have high speed Wireless Internet.
17 – Can I smoke in the apartments?
No. All of the apartments are strictly non-smoking except on the balconies outside. Extra cleaning expenses will be deducted if the apartment is left with linen or furniture smelling of cigarettes.
18 – Is there hot water in all the apartments?
Yes, there is gas heated hot water in every apartment.
19- Is there an extra charge for cleaning?
You are expected to leave the apartments and mansions in the same condition we deliver them to you except for the sheets and towels that we will wash after you leave. If the apartment is excessively dirty or there are stains in on the sheets or towels we will deduct the money form the security deposit necessary to have them removed or have them replaced if the stains cannot get removed. Additional cleaning charges will be added if there is a cigarette smell inside the apartment as well.
20 – What other services do you offer?
We offer airport pick up, private parties, car rentals in Medellin and daily tours. Please inquiry for more information if interested.
Further questions or doubts that you want to clear up Feel free to email me anytime at info at medellinrentalsonline.net
